General Support Questions

General Support Questions

  1. Can I make purchases without a Choral Tracks Membership?
    1. Yes, absolutely! There is a Digital Downloads for Non-Members section on each product page. Also, you can visit the Downloads store at shop.choraltracks.com
  2. How do I reach support by email?
    1. To reach our customer service by email, fill out our Support Request form. After filling out the form, click submit and our customer service will get back to you by email as soon as possible.
  3. How do I receive special offers and updates?
    1. Choral Tracks offers an “Email Signup” program. The benefits of this program include exclusive savings and coupons, new title updates and “insider news.” Click here to sign-up.
  4. If I cancel my membership will I still have access to my library?
    1. No. You need to have a Choral Tracks Membership to have full access to all songs, and your playlists.
  5. Can I purchase single vocal tracks for one song?
    1. Not at this time.
  6. Can a purchase one song with all of the vocal tracks?
    1. Not at this time.
  7. What devices can be used?
    1. ChoralTracks.com can be accessed from desktop computers, laptops, tablets, and mobile phones. We also have apps for Android and iOS.
  8. What is a Balanced Voices track?
    1. Balanced voices tracks for each piece give a full choir balanced volume mix to hear a piece of music as a full performance.
  9. What is a Part Predominant track?
    1. Part predominant tracks for each voice part are the perfect place to start as the highlighted voice part is at a much higher volume with the other parts in the background for reference.
  10. What is an Accompaniment Track?
    1. Accompaniment tracks offer the perfect way to practice singing independently without the reference of any singing, and they can even be used in full choir rehearsals.
  11. Who is Matthew Curtis?
    1. Matthew is the Founder and the voice behind Choral Tracks’ rehearsal tracks. He has performed around the world with internationally acclaimed choral ensembles such as Chanticleer, San Francisco Symphony Chorus, Philharmonia Baroque, American Bach Soloists, and the Rose Ensemble.
    2. Matthew founded Choral Tracks in 2012 to empower singers to practice their music and encourage the goal of artistry in the choral rehearsal process. He has worked with thousands of choirs, composers, and choral festivals around the world and is actively recording hundreds of new titles each month.
  12. Can I purchase with a Purchase Order?
    1. Yes! If you would like to join Choral Tracks as a full choir but need to have approval from your board, please submit our Purchase Order Request form and we can provide you with any information, documents, purchase orders, etc. you may need.
  13. Can I purchase downloads for my full choir without a Membership?
    1. Not at this time.
  14. Can I purchase downloads for myself as an individual singer without a Membership?
    1. Not at this time.
  15. How do I receive special offers and updates?
    1. Sign up to receive our newsletter.
  16. Can I purchase CDs?
    1. No.
  17. If I purchase a full choir download for my choir, do I get a physical copy on CD as well?
    1. No.
  18. How long will my download take?
    1. We do not offer downloads at this time.
  19. How do I use the Choral Tracks App on an Android device?
    1. Answer coming soon.
  20. How do I use the Choral Tracks App on an Apple iOS device?
    1. Answer coming soon.
  21. Can I use Choral Tracks on my mobile devices without downloading the app?
    1. Yes, you can use the website without downloading the app.

Didn't find what you need? Send us a Support Request.

Billing Questions | Account Setup | Membership Plans | Technical Questions

0:00/ 0:00
Slow Fast
  • 0.5
  • 0.6
  • 0.7
  • 0.8
  • 0.9
  • 1
  • 1.1
  • 1.2
  • 1.3
  • 1.4
  • 1.5
Loading...