Account Setup - Support

Account Setup

  1. Creating your username or password.
    1. Step 1: Click “Register” in the upper right-hand corner of the homepage.
    2. Step 2: Fill out your information, select a plan, and enter in credit/debit card details.
    3. Step 3: Pay close attention to the email and password you have entered in. This will be your account username and password.
    4. Step 4: Click register. Your username and password have been created.
  2. How do I reach customer service by email?
    1. To reach our customer service by email, fill out our Support Request form. After filling out the form, click submit and our customer service will get back to you by email as soon as possible.
  3. How do I reset my password?
    1. Step 1: Login to your account.
    2. Step 2: Click on your name. This will make a drop-down menu appear.
    3. Step 3: Click profile.
    4. Step 4: Go to “Enter your Password” and enter in your new password.
    5. Step 5: Confirm your new password by entering it in a second time under “Confirm Password.”
    6. Step 6: Click update profile.
  4. How do I set up my account?
    1. Step 1: Click “Register” in the upper right-hand corner of the homepage.
    2. Step 2: Fill out your information, select a plan, and enter in credit/debit card details.
    3. Step 3: Click register.
  5. What if I reset my password but still can't sign in?
    1. If your new password is not working, please reach out to our customer service by filling out the contact us form.
  6. What if my email changes?
    1. If your email has changed, you can enter a new email by using these easy steps.
    2. Step 1: Login to your account.
    3. Step 2: Click on your name. This will make a drop-down menu appear.
    4. Step 3: Click profile.
    5. Step 4: Go to “Email” and enter in your new email.
    6. Step 5: Scroll down and click update profile.
  7. What should I do if I forgot my password?
    1. Step 1: Click “Login” at the upper right-hand corner of the home page. This will bring you to the account login page.
    2. Step 2: At the bottom right hand side click “Forgot Password?.”
    3. Step 3: Enter your email on the forgot password page and hit submit.
    4. Step 4: Open your email and click the link sent to you by Choral Tracks.
    5. Step 5: You will be brought to a password reset page. Here you can enter in a new password.
    6. Step 6: Hit reset.
  8. When can I contact customer service?
    1. Feel free to each out to our customer service 24/7 by filling out the Supprt Request form.
  9. Creating your username and password
    1. Your username will be the email address you enter when you create your account on the registration page, and you will enter your password on the registration page too.

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