Premium for Individuals

Streaming Access for My Full Catalog

Premium for Individuals

Membership $9.95 per month

  • Mobile supported
  • Access my entire existing catalog (doesn't include pieces not in my catalog)
  • Cancel anytime

$9.95 per month

Premium for Choirs

Tracks for 100% of your music

Premium for Choirs

Membership $995.00 per year

  • Mobile supported
  • Create a user/password for each choir member
  • GUARANTEE - Tracks for everything that your program in a year including pieces newly recorded in my catalog
  • Access my entire existing catalog
  • We love Purchase Orders/payment by check! Email me - info@choraltracks.com
  • Applies to choirs of any size. Full school choral programs welcome at $995/yr

$995.00 per year


  • General Questions
    • Can I make purchases without a Premium Membership?

      Yes. You can purchase a digital download or CD without signing up for a Premium Choir Membership

      A valid customer account is required to complete your purchases. Premium Membership is optional.

      We accept most major credit cards, purchase orders, and payment by check.

    • Do you offer cassettes?

      No, at this time we do not offer rehearsal tracks on cassette tapes.

    • From what geographic locations can purchases be made from Choraltracks.com?

      Choraltracks.com can accept both national and international orders for digital downloads. Currently we only ship CD's to the continental United States, Alaska & Hawaii.

    • How Do I Access "My Library?"

      After logging into your Choraltracks.com account, click the “My Library” button on the top right of the home page, which will bring you to your “My Library” page.

    • How do I reach customer care by email?

      You can reach our Customer Care team by email at info@choraltracks.com

    • How do I receive special offers and updates?

      Choral Tracks offers an “E-Mail Signup” program. The benefits of this program include exclusive savings and coupons, new title updates and “insider news.”

    • How do I review a title?

      To review a title visit our website at www.choraltracks.com. You can search by title or go to “My Library” (when signed in) and click “Write a Review.” Reviews can be accessed on either the product page, or for any title you have purchased in “My Library.” Follow the directions and fill in the information requested on the following screens.

    • How do I see everything I’ve purchased?

      Everything you purchased from Choraltracks.com will be displayed in your “My Library” page. Certain media player applications will only display your downloaded purchases in “My Library” to simplify your download searches. Accessing your "My Library" from a browser application will display downloads and CD purchases.

      All of your orders will be listed under "My Account" in the subheading of My Orders."

    • How long will my download take?

      The answer to this question is based on a variety of factors and depends primarily on your current internet provider’s speed. However, we do recommend a high speed internet connection for downloading, such as DSL, Cable or Fiber Optic.

      A typical rehearsal is about 3-5 minutes in length, roughly 4-6Megabytes. With a 7 Megabit broadband connection, it would take less than a minute to download an individual track. For a master license of several tracks, it could take up to 10 minutes to download.

    • If I cancel my subscription will I still have access to my library?

      Yes, your library titles will always be available and can be re-downloaded as many times as needed.

    • If I purchase a download copy, do I get a physical copy as well?

      At this time, we do not offer a free physical copy when you purchase a downloadable audiobook; they must be purchased separately.

    • If I purchase a physical copy on CD, do I get a download copy as well?

      At this time, we do not offer a free downloadable copy when you purchase an audiobook on physical media; they must be purchased separately.

    • What are the benefits to writing reviews?

      By writing reviews you can have your voice and opinion heard, and assists other Choraltracks consumers in making informed decisions about rehearsal tracks they are considering purchasing from Choraltracks.com.

    • What are the guidelines for writing a review?

      The following guidelines are meant to assist you in writing a review that is helpful to Downpour and, more importantly, helpful to other customers.

      Helpful hints:
      Keep your review specific to the book you are reviewing
      Let us know what you liked or disliked and why
      Please give us at least 40 words but no more than 5,000
      Have fun with it—we will not be grading your work!

      What is not allowed:
      Profane or obscene phrases and words
      Personal attacks
      Promotion of illegal or immoral behavior
      Promotional content such as advertisements

      Discouraged content:
      Spoilers—you don’t want to ruin it for someone else
      Don’t include any personal information, phone numbers, addresses, etc.
      Customer service issues

    • What is “My Library?”

      “My Library” is a listing of everything you have purchased from Choraltracks.com and the place you go to download your purchases.

  • Billing
    • Can I buy a single title, or multiple titles, using various methods of payment?

      Yes, we accept most major credit cards, checks, and purchase orders. Credits are only available through out Premium Membership plans.

    • Can I ship to multiple addresses?

      Yes, you can ship to multiple addresses.  There are two simple options to adding multiple addresses.  The first is by clicking the silhouette of a person button located at the top right of your page.  A drop down box will appear, click on “Account Details” and you will be redirected to the “Account Dashboard” page, click “Add New Address" and proceed.

      The second option is when you're checking out.  When you checkout you will be able to designate an address to ship to for each individual item you are purchasing.  Click the arrow next to the loaded address.  A pop-up window will appear, click “New Address” fill in the information and click “Save.”  Your new address will be immediately available for all items in your cart.

      Once you have multiple addresses established you have the option of changing the shipping address of each item purchased.  Click the arrow located next to the pre-loaded address and select the address of your choice.

    • How do I change my credit card information?

      First you must log in to your Choraltracks.com account.  Click on the arrow button that is a silhouette of a person located on the top right of the home page, and then click “Account Details” from the drop-down menu.  On the next screen click “Payment Information” under the “My Account” heading.  On the next screen click either “Delete Card” if you wish to delete your current card(s) on file, or click “Edit Card” for any card for which you wish to change its information.  You can also click the “Add New Card” button to add a new credit card.  Follow the directions on the next screens for any of these actions.

    • How do I enter my credit card information?

      To enter your credit card information you must be logged in to your Choraltrack.com account.  Click the arrow on the silhouette of a person located on the top right of the home page, and click “Account Details” from the drop-down menu.  On the next screen click “Payment Information” located under the “My Account” heading.  You will be directed to click the “Add New Card” button, and follow the directions on the next screens, including entering your credit card information. 

      Please note: It is very important your billing address matches the records of your credit card company.

    • How do I report a problem with my download?

      If you are experiencing a technical difficulty retrieving your download, or playing it on your device please call us at 1--855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the download issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.  Purchases on rehearsal tracks downloads are considered final.

    • How do I return or exchange a CD?

      If there is a problem with your purchase from Choraltracks.com, please contact us toll-free at 1-855-452-4647 or info@choraltracks.com within 30 days of the purchase date, to arrange for exchange or refund, if appropriate.

    • How do I set up multiple shipping addresses?

      Log in to your Choraltracks.com account and click on the arrow button that is a silhouette of a person located on the top right of the home page.  A drop down box will appear, click on “Account Details” and you will be redirected to the “Account Dashboard” page.  You now have two choices.  You can click “Edit Address” located to the right of “Default Shipping Address” and you will be redirected to a Shipping Info page.  There you can click “Add New Address.”  The second option is to click “Shipping Info” located in the left margin of your Account Dashboard.  You will be redirected to a page where you can add a new address, edit a current address, or delete an address.

    • How is my credit card information safely stored?

      Your credit card information is never stored on Choraltracks.com.  The information is stored by Authorize.net, which follows industry standards for the highest level of safe storage of credit card information.  Authorize.net is fully PCI compliant, which is the credit card industry’s safety standard for protecting credit card information.  Choraltracks.com only sees the last 4 digits of your credit card, which is used only for verification purposes only.

    • What forms of payment are accepted?

      Yes, we accept most major credit cards, checks, and purchase orders. Credits are only available through out Premium Membership plans.

    • What if I have a billing error?

      In the event of a billing error, or an incorrect charge to your credit card, please call us toll-free at 1-855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the billing issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.

    • What if my order is incorrect or damaged?

      If for any reason your order is incorrect, or damaged, please call us toll-free at 1-855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the billing issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.

    • What is the CSV on a Credit Card and where is it located?

      The CSV is not your PIN number.  It is an extra ID printed on your Visa, MasterCard, Discover, or American Express Card.  For your protection, we ask that you enter an extra 3-4 digit number called the CSV.

      Visa, MasterCard, and Discover: On the back of the card in the top-right corner of the signature box.  Enter the three-digit number following the credit card number.

      American Express: On the front of the card.  Enter the four-digit number on the right directly above the credit card number.

  • Account Set Up
    • Creating your username or password

      Yes, we accept most major credit cards, checks, and purchase orders. Credits are only available through out Premium Membership plans.

    • How do I contact customer service by phone?

      Yes, you can ship to multiple addresses.  There are two simple options to adding multiple addresses.  The first is by clicking the silhouette of a person button located at the top right of your page.  A drop down box will appear, click on “Account Details” and you will be redirected to the “Account Dashboard” page, click “Add New Address" and proceed.

      The second option is when you're checking out.  When you checkout you will be able to designate an address to ship to for each individual item you are purchasing.  Click the arrow next to the loaded address.  A pop-up window will appear, click “New Address” fill in the information and click “Save.”  Your new address will be immediately available for all items in your cart.

      Once you have multiple addresses established you have the option of changing the shipping address of each item purchased.  Click the arrow located next to the pre-loaded address and select the address of your choice.

    • How do I reach customer service by email?

      First you must log in to your Choraltracks.com account.  Click on the arrow button that is a silhouette of a person located on the top right of the home page, and then click “Account Details” from the drop-down menu.  On the next screen click “Payment Information” under the “My Account” heading.  On the next screen click either “Delete Card” if you wish to delete your current card(s) on file, or click “Edit Card” for any card for which you wish to change its information.  You can also click the “Add New Card” button to add a new credit card.  Follow the directions on the next screens for any of these actions.

    • How do I reset my password?

      To enter your credit card information you must be logged in to your Choraltrack.com account.  Click the arrow on the silhouette of a person located on the top right of the home page, and click “Account Details” from the drop-down menu.  On the next screen click “Payment Information” located under the “My Account” heading.  You will be directed to click the “Add New Card” button, and follow the directions on the next screens, including entering your credit card information. 

      Please note: It is very important your billing address matches the records of your credit card company.

    • How do I set up my account?

      If you are experiencing a technical difficulty retrieving your download, or playing it on your device please call us at 1--855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the download issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.  Purchases on rehearsal tracks downloads are considered final.

    • How else can I contact customer service?

      If there is a problem with your purchase from Choraltracks.com, please contact us toll-free at 1-855-452-4647 or info@choraltracks.com within 30 days of the purchase date, to arrange for exchange or refund, if appropriate.

    • What if I didn't receive an email with a new temporary password?

      Log in to your Choraltracks.com account and click on the arrow button that is a silhouette of a person located on the top right of the home page.  A drop down box will appear, click on “Account Details” and you will be redirected to the “Account Dashboard” page.  You now have two choices.  You can click “Edit Address” located to the right of “Default Shipping Address” and you will be redirected to a Shipping Info page.  There you can click “Add New Address.”  The second option is to click “Shipping Info” located in the left margin of your Account Dashboard.  You will be redirected to a page where you can add a new address, edit a current address, or delete an address.

    • What if I reset my password but still can't sign in?

      Your credit card information is never stored on Choraltracks.com.  The information is stored by Authorize.net, which follows industry standards for the highest level of safe storage of credit card information.  Authorize.net is fully PCI compliant, which is the credit card industry’s safety standard for protecting credit card information.  Choraltracks.com only sees the last 4 digits of your credit card, which is used only for verification purposes only.

    • What if my email changes?

      Yes, we accept most major credit cards, checks, and purchase orders. Credits are only available through out Premium Membership plans.

    • What should I do if I forgot my password?

      In the event of a billing error, or an incorrect charge to your credit card, please call us toll-free at 1-855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the billing issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.

    • When can I contact customer service?

      If for any reason your order is incorrect, or damaged, please call us toll-free at 1-855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the billing issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.

    • Why do I need a password?

      The CSV is not your PIN number.  It is an extra ID printed on your Visa, MasterCard, Discover, or American Express Card.  For your protection, we ask that you enter an extra 3-4 digit number called the CSV.

      Visa, MasterCard, and Discover: On the back of the card in the top-right corner of the signature box.  Enter the three-digit number following the credit card number.

      American Express: On the front of the card.  Enter the four-digit number on the right directly above the credit card number.

  • Premium Membership Subscription Plans
    • Can Premium Members purchase more than 1 credit?

      Yes, we accept most major credit cards, checks, and purchase orders. Credits are only available through out Premium Membership plans.

    • Can I make purchases without a Premium Member Subscription Plan?

      Yes, you can ship to multiple addresses.  There are two simple options to adding multiple addresses.  The first is by clicking the silhouette of a person button located at the top right of your page.  A drop down box will appear, click on “Account Details” and you will be redirected to the “Account Dashboard” page, click “Add New Address" and proceed.

      The second option is when you're checking out.  When you checkout you will be able to designate an address to ship to for each individual item you are purchasing.  Click the arrow next to the loaded address.  A pop-up window will appear, click “New Address” fill in the information and click “Save.”  Your new address will be immediately available for all items in your cart.

      Once you have multiple addresses established you have the option of changing the shipping address of each item purchased.  Click the arrow located next to the pre-loaded address and select the address of your choice.

    • Can I mix credits and another form of paymenton the same order?

      First you must log in to your Choraltracks.com account.  Click on the arrow button that is a silhouette of a person located on the top right of the home page, and then click “Account Details” from the drop-down menu.  On the next screen click “Payment Information” under the “My Account” heading.  On the next screen click either “Delete Card” if you wish to delete your current card(s) on file, or click “Edit Card” for any card for which you wish to change its information.  You can also click the “Add New Card” button to add a new credit card.  Follow the directions on the next screens for any of these actions.

    • Do credits expire?

      To enter your credit card information you must be logged in to your Choraltrack.com account.  Click the arrow on the silhouette of a person located on the top right of the home page, and click “Account Details” from the drop-down menu.  On the next screen click “Payment Information” located under the “My Account” heading.  You will be directed to click the “Add New Card” button, and follow the directions on the next screens, including entering your credit card information. 

      Please note: It is very important your billing address matches the records of your credit card company.

    • How do I cancel my Premium Member Subscription Plan?

      If you are experiencing a technical difficulty retrieving your download, or playing it on your device please call us at 1--855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the download issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.  Purchases on rehearsal tracks downloads are considered final.

    • How do I sign up for a Premium Membership Subscription Plan?

      If there is a problem with your purchase from Choraltracks.com, please contact us toll-free at 1-855-452-4647 or info@choraltracks.com within 30 days of the purchase date, to arrange for exchange or refund, if appropriate.

    • How do I use credits?

      Log in to your Choraltracks.com account and click on the arrow button that is a silhouette of a person located on the top right of the home page.  A drop down box will appear, click on “Account Details” and you will be redirected to the “Account Dashboard” page.  You now have two choices.  You can click “Edit Address” located to the right of “Default Shipping Address” and you will be redirected to a Shipping Info page.  There you can click “Add New Address.”  The second option is to click “Shipping Info” located in the left margin of your Account Dashboard.  You will be redirected to a page where you can add a new address, edit a current address, or delete an address.

    • If I cancel my subscription, will I still have access to "My Library"?

      Your credit card information is never stored on Choraltracks.com.  The information is stored by Authorize.net, which follows industry standards for the highest level of safe storage of credit card information.  Authorize.net is fully PCI compliant, which is the credit card industry’s safety standard for protecting credit card information.  Choraltracks.com only sees the last 4 digits of your credit card, which is used only for verification purposes only.

    • What are credits and how do they work?

      Yes, we accept most major credit cards, checks, and purchase orders. Credits are only available through out Premium Membership plans.

    • What do I receive with a Premium Membership Subscription plan?

      In the event of a billing error, or an incorrect charge to your credit card, please call us toll-free at 1-855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the billing issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.

    • What happens to my credits if I cancel my Premium Membership Subscription plan?

      If for any reason your order is incorrect, or damaged, please call us toll-free at 1-855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the billing issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.

    • What are the Premium Membership Subscription plan fees?

      The CSV is not your PIN number.  It is an extra ID printed on your Visa, MasterCard, Discover, or American Express Card.  For your protection, we ask that you enter an extra 3-4 digit number called the CSV.

      Visa, MasterCard, and Discover: On the back of the card in the top-right corner of the signature box.  Enter the three-digit number following the credit card number.

      American Express: On the front of the card.  Enter the four-digit number on the right directly above the credit card number.

  • Download / Sync / Transfer
    • DOWNLOAD - Mac from a web browser

      Safari:

       Click the “download” link in “My Downloadable products” and you will be prompted with the following dialogue box, "You have chosen to open rehearsal.mp3 which is a: Binary File from http://www.choraltracks.com. Would you like to save this file?"  Click on save, and a new "downloads" dialogue box will appear showing you the progress of your file.  Once completed, simply click on the file in the download manager and open it in your default media player.  Your rehearsal tracks will download to the "downloads" folder.  The Downloads folder is located on the Docking Station at the bottom of the desktop window.   If your “downloads” folder is not located on the Docking station, open up finder, then look for the Home directory in your user profile and downloads should be listed here.

    • DOWNLOAD - Mobile device without using a PC/Mac

      Downloading your purchase(s) to your mobile device while using a built-in web browser is currently not supported.

      Our mobile app will be released in spring 2015
    • Download - Windows PC from a Web browser

      Chrome:

       After clicking the link for your audiobook, click the “Download” link in “My Library” and the file will immediately begin to download.  In XP, you will receive a dialogue box asking if you would like to run or save the file.  Click Save and choose a convenient location to download the file to, such as the desktop.  Once downloaded, go to the desktop; double click the audiobook and your default Media Player should open to play it.

      In Windows 7, once the download has completed, you will receive a notification at the bottom left hand corner of the browser screen showing the full name of the audiobook.  Click the file and your default media player should open the book.   The file will be located in the “Downloads” folder.  You can browse to your audiobook by going to the start button, left click Computer, then left click on the “Downloads” link under “Favorites” and the downloads folder will open.

       

      Internet Explorer 9:

       You will receive a message at the bottom of the browser window asking, "Do you want to run or save the .mp3 audio file"?  Click on “Save” and your audiobook will download to the "Downloads" folder.  You can access the “Downloads" folder by going to the Start Button --> Documents --> look to the left hand column under favorites and click on “Downloads.” Or go to the Start button --> Computer--> look to the left hand column under favorites and click on “Downloads.”

      In XP, you will receive a dialogue box asking if you would like to run or save the file.  Click Save and choose a convenient location to download the file to such as the desktop.  Once downloaded, go to the Desktop; double click the audiobook and your default Media Player should open to play it.

       

      Internet Explorer 8 and Older:

       Click the download link and you will receive the following dialogue box ,"File download - Security Warning.  Do you want to run or save this file?"  Click Save and a new dialogue box will appear asking where to save the file.   Click the “Desktop” icon or link to start the download.  Click on save again. Once completed, you should be able to open the file in your default media player.

       

      Firefox:

       Click the download link and you will receive the following dialogue box, "You have chosen to open audiobook.mp3 which is a: Binary File from http://www.downpour.com. Would you like to save this file?"  Click on save and a new "Downloads" dialogue box will appear showing you the progress of your file.  Once completed, you will receive a notification from Firefox.  Your audiobook will download to the "Downloads" folder.  You can access the “Downloads" folder by going to the Start Button --> Documents --> look to the left hand column under favorites and click on “Downloads.” Or go to the Start Button --> Computer--> look to the left hand column under favorites and click on “Downloads.”   Double click the audiobook and your default Media Player should open to play it.

    • TRANSFER - Android device from a PC/Mac

      USING WINDOWS MEDIA PLAYER:

      1)    For your convenience, we recommend downloading and installing the Downpour Free App from the above link.

      2)    Alternatively, you can use Windows Media Player to transfer your audiobook. 

      3)   From “My Library,” locate the title you would like to transfer and click the orange “Download” button.  The format selection dialogue box will appear; choose .mp3 format if you are using an Android device. Now click the “Download” button on the format selection window and a green checkmark will appear next to it, indicating the download has been initialized.  Once completed, browse to the “Downloads” folder, which will contain your purchase.  You can access the “Downloads” folder by going back to the Windows Start button, and then click Documents.  Click “Downloads” on the far left hand column of the Documents window.   Leave the folder open.

      4)     Connect your Android device via a USB cable to an available USB port on your computer tower.

      5)    Next, you will receive a Removable Disk dialogue box with some options.  Close the dialogue by clicking the red button with a white “X” at the top right hand corner of the window. 

      6)    Now, launch Windows Media Player by going to the Start button, choosing All Programs, and Windows Media Player. 

      7)     Click the “Sync” tab located towards the far right of the Windows Media Player window. From the “Downloads” folder, drag and drop your purchase from the “Downloads” folder to where it says, “Drag Items here (in bold) to create a list to sync to ‘your drive letter.’”

      8)    Now click the “Start Sync” button located directly below the “Play” tab. 

      9)    Once complete, you can listen to your purchase using your favorite audio player for Android.

       

      MANUAL METHOD:

      1)    From “My Library,” locate the title you would like to transfer and click the orange “Download” button.  The format selection dialogue box will appear. Choose the .mp3 format.

      2)    Now click the “Download” button on the format selection window and a green checkmark will appear next to it indicating the download has been initialized.  Once completed, browse to the “Downloads” folder which will contain your purchase.  You can access the “Downloads” folder by going back to the Windows Start button, and then click Documents.  Click “Downloads” on the far left hand column of the Documents window.   (If using another web browser besides Internet Explorer, please go to that browser’s respective Download folder.) Leave the folder open.

      3)     Connect your Android device via a USB cable to an available USB port located at the front, back or sides of the system.

      4)    Next, you will receive a Removable Disk dialogue box with some options.  Choose the “Open folder to view files” link under General Options.  A new “Removable Disk” window will open.  Browse to the “Music” folder.

      5)   Now drag and drop your purchase from the “Downloads” folder over to the Music folder and your purchase will be available for listening on your Android device.

    • TRANSFER - Blackberry device from a PC/Mac

      At this time, Blackberry devices are not officially supported.

      However, you can transfer your downloaded .mp3 files to a Blackberry using a USB connection and a PC or Mac. Please see the FAQs above for instructions on how to transfer using a PC or MAC.

    • TRANSFER - eReader (Nook, Kindle, etc.) device from a PC/Mac

      Manual Method:

      1)    From “My Library,” locate the title you would like to transfer and click the orange “Download” button.  The format selection dialogue box will appear. Choose the .mp3 format.

      2)    Now click the “Download” button on the format selection window and a green checkmark will appear next to it indicating the download has been initialized.  Once completed, browse to the “Downloads” folder which will contain your purchase.  You can access the “Downloads” folder by going back to the Windows Start button, and then click Documents.  Click “Downloads” on the far left hand column of the Documents window.   (If using another web browser besides Internet Explorer, please go to that browser’s respective Download folder.) Leave the folder open.

      3)    Connect your eReader device via a USB cable to an available USB port located at the front, back or sides of the system.

      4)    Next, you will receive a Removable Disk dialogue box with some options.  Choose the “Open folder to view files” link under General Options.  A new “Removable Disk” window will open.  Browse to the “Music” folder.

      5)    Now drag and drop your purchase from the “Downloads” folder over to the Music folder and your purchase will be available for listening on your eReader device.

       

      Using Windows Media Player:

      1)    Alternatively, you can use Windows Media Player to transfer your audiobook. 

      2)    From “My Library,” locate the title you would like to transfer and click the orange “Download” button.  The format selection dialogue box will appear; choose .mp3 format if you are using an eReader device. Now click the “Download” button on the format selection window and a green checkmark will appear next to it, indicating the download has been initialized.  Once completed, browse to the “Downloads” folder, which will contain your purchase.  You can access the “Downloads” folder by going back to the Windows Start button, and then click Documents.  Click “Downloads” on the far left hand column of the Documents window.   Leave the folder open.

      3)    Connect your eReader device via a USB cable to an available USB port on your computer tower.

      4)    Next, you will receive a Removable Disk dialogue box with some options.  Close the dialogue by clicking the red button with a white “X” at the top right hand corner of the window. 

      5)    Now, launch Windows Media Player by going to the Start button, choosing All Programs, and Windows Media Player. 

      6)    Click the “Sync” tab located towards the far right of the Windows Media Player window. From the “Downloads” folder, drag and drop your purchase from the “Downloads” folder to where it says, “Drag Items here (in bold) to create a list to sync to ‘your drive letter.’”

      7)    Now click the “Start Sync” button located directly below the “Play” tab. 

      8)    Once complete, you can listen to your purchase using your favorite audio player for your eReader.

    • TRANSFER - iOS (Apple) device from a PC/Mac

      1)    You can use iTunes to transfer your audiobook.  From “My Library,” locate the title you would like to transfer and click the orange “Download” button.  The format selection dialogue box will appear; choose .m4b if you are using an Apple device to play on.

      2)     Now click the “Download” button on the format selection window and a green checkmark will appear next to it indicating the download has been initialized.  Once completed, you can browse to the “Downloads” folder, which will contain your purchase.  You can access the “Downloads” folder by going back to the Windows Start button, and then click Documents.  Click “Downloads” on the far left hand column of the Documents window, and leave the folder open. 

      3)    Next, connect your iPhone/iPod/iPad to an available USB port on your computer system.  USB ports are typically available in the front, back or around the side edge of your computer system. 

      4)    Next, you will receive a device detection pop-up window on your computer systems monitor screen.   Close the window and open iTunes. 

      5)     From the Downloads folder, drag and drop your purchase to iTunes under the “Devices” section located at the left hand column of the iTunes program.  If you have a multi-file download, select one file and press Ctrl-A on your keyboard.  This will highlight all files, allowing you to drag and drop all of them to iTunes. 

      6)    Your iPhone/iPod/iPad will sync with iTunes and your purchase will be available for listening once completed.

    • TRANSFER - MP3 Player from a PC

      NOTE: Some MP3 players may come with special software to install in order to transfer files from a PC to the MP3 Player. If this is the case, please utilize the manufacturers software in lieu of the procedures below. Consult their documentation for more detailed information if necessary.

      1)    From “My Library,” locate the title you would like to transfer and click the orange “Download” button.  The format selection dialogue box will appear. Choose the .mp3 format.

      2)    Now click the “Download” button on the format selection window and a green checkmark will appear next to it indicating the download has been initialized.  Once completed, browse to the “Downloads” folder which will contain your purchase.  You can access the “Downloads” folder by going back to the Windows Start button, and then click Documents.  Click “Downloads” on the far left hand column of the Documents window.   (If using another web browser besides Internet Explorer, please go to that browser’s respective Download folder.) Leave the folder open.

      3)     Connect your MP3 Player via a USB cable to an available USB port located at the front, back or sides of your computer.

      4)    Next, you will receive a Removable Disk dialogue box with some options.  Choose the “Open folder to view files” link under General Options.  A new “Removable Disk” window will open.  Browse to the “Music” folder (if available). Every device will be formatted slightly different, simply move your audiobooks into the same folder that you would a normal music file.

      5)   Now drag and drop your purchase from the “Downloads” folder over to the appropriate folder and your purchase will be available for listening on your MP3 player.

    • TRANSFER - Windows mobile device from a PC

      For your convenience, we recommend downloading and installing the Downpour.com Free App for Windows Mobile devices via this link:

      Windows App Store

      MANUAL METHOD:

      Alternatively, you can connect your mobile device to your computer and follow the "Transfer - MP3 Player from a PC" steps.

    • Do I need to install any special software to download rehearsal tracks or use the site?

      Our site is compatible with the most popular web browsers for PC, MAC and Mobile Devices, including Internet Explorer, Google Chrome, Safari, and Mozilla Firefox.

      After making purchases with your preferred web browser, you can access "My Library" to initiate a download of a title to PC or MAC.  For mobile devices, we recommend downloading and installing the Free Downpour App.  Anytime you purchase a new title, the App will detect and make it available to download to your library book shelf.  You can then immediately begin playing the title while listening to the book! 

      Note:  You must be near a strong Wi-Fi (Wireless) connection to download books. 

       You can download the App from the following links:

    • How do I download to multiple systems or devices?

      If for any reason your order is incorrect, or damaged, please call us toll-free at 1-855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the billing issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.

    • How do I locate my "Downloads" folder in my web browser?

      Internet Explorer 9:

      In the upper left-hand corner of your screen, click on the Tools menu and choose “View Downloads.” Alternatively you can press “Ctrl + J” together on your keyboard while your web browser is open.

       

      Firefox:

      In the upper left-hand corner of your screen, click on the Tools menu and choose “Downloads.” Alternatively you can press “Ctrl + J” together on your keyboard while your web browser is open.

       

      Chrome: 

      In the upper right-hand corner of your screen, click on the Wrench (configuration) icon and choose “Downloads.” Alternatively you can press “Ctrl + J” together on your keyboard while your web browser is open.

       

      Safari:

      Downloaded files are saved in the "Downloads" folder on the Dock in MAC OS 10.8.  Open Safari if it is not already open, then go to downloads list.  On Mac OS X 10.7 Lion, click the Show Downloads button near the top-right corner of the Safari window.  On Mac OS X 10.6 Snow Leopard, choose Window > Downloads.

  • Technical Questions
    • Can I buy a single title, or multiple titles, using various methods of payment?

      Yes, we accept most major credit cards, checks, and purchase orders. Credits are only available through out Premium Membership plans.

    • Can I ship to multiple addresses?

      Yes, you can ship to multiple addresses.  There are two simple options to adding multiple addresses.  The first is by clicking the silhouette of a person button located at the top right of your page.  A drop down box will appear, click on “Account Details” and you will be redirected to the “Account Dashboard” page, click “Add New Address" and proceed.

      The second option is when you're checking out.  When you checkout you will be able to designate an address to ship to for each individual item you are purchasing.  Click the arrow next to the loaded address.  A pop-up window will appear, click “New Address” fill in the information and click “Save.”  Your new address will be immediately available for all items in your cart.

      Once you have multiple addresses established you have the option of changing the shipping address of each item purchased.  Click the arrow located next to the pre-loaded address and select the address of your choice.

    • How do I change my credit card information?

      First you must log in to your Choraltracks.com account.  Click on the arrow button that is a silhouette of a person located on the top right of the home page, and then click “Account Details” from the drop-down menu.  On the next screen click “Payment Information” under the “My Account” heading.  On the next screen click either “Delete Card” if you wish to delete your current card(s) on file, or click “Edit Card” for any card for which you wish to change its information.  You can also click the “Add New Card” button to add a new credit card.  Follow the directions on the next screens for any of these actions.

    • How do I enter my credit card information?

      To enter your credit card information you must be logged in to your Choraltrack.com account.  Click the arrow on the silhouette of a person located on the top right of the home page, and click “Account Details” from the drop-down menu.  On the next screen click “Payment Information” located under the “My Account” heading.  You will be directed to click the “Add New Card” button, and follow the directions on the next screens, including entering your credit card information. 

      Please note: It is very important your billing address matches the records of your credit card company.

    • How do I report a problem with my download?

      If you are experiencing a technical difficulty retrieving your download, or playing it on your device please call us at 1--855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the download issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.  Purchases on rehearsal tracks downloads are considered final.

    • How do I return or exchange a CD?

      If there is a problem with your purchase from Choraltracks.com, please contact us toll-free at 1-855-452-4647 or info@choraltracks.com within 30 days of the purchase date, to arrange for exchange or refund, if appropriate.

    • How do I set up multiple shipping addresses?

      Log in to your Choraltracks.com account and click on the arrow button that is a silhouette of a person located on the top right of the home page.  A drop down box will appear, click on “Account Details” and you will be redirected to the “Account Dashboard” page.  You now have two choices.  You can click “Edit Address” located to the right of “Default Shipping Address” and you will be redirected to a Shipping Info page.  There you can click “Add New Address.”  The second option is to click “Shipping Info” located in the left margin of your Account Dashboard.  You will be redirected to a page where you can add a new address, edit a current address, or delete an address.

    • How is my credit card information safely stored?

      Your credit card information is never stored on Choraltracks.com.  The information is stored by Authorize.net, which follows industry standards for the highest level of safe storage of credit card information.  Authorize.net is fully PCI compliant, which is the credit card industry’s safety standard for protecting credit card information.  Choraltracks.com only sees the last 4 digits of your credit card, which is used only for verification purposes only.

    • What forms of payment are accepted?

      Yes, we accept most major credit cards, checks, and purchase orders. Credits are only available through out Premium Membership plans.

    • What if I have a billing error?

      In the event of a billing error, or an incorrect charge to your credit card, please call us toll-free at 1-855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the billing issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.

    • What if my order is incorrect or damaged?

      If for any reason your order is incorrect, or damaged, please call us toll-free at 1-855-452-4647.  You can also send an email to info@choraltracks.com with your request.  Please be sure to include your name, telephone number, order number (if available), and details of the billing issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.

    • What is the CSV on a Credit Card and where is it located?

      The CSV is not your PIN number.  It is an extra ID printed on your Visa, MasterCard, Discover, or American Express Card.  For your protection, we ask that you enter an extra 3-4 digit number called the CSV.

      Visa, MasterCard, and Discover: On the back of the card in the top-right corner of the signature box.  Enter the three-digit number following the credit card number.

      American Express: On the front of the card.  Enter the four-digit number on the right directly above the credit card number.