Billing Questions - Support

Billing Questions

  1. How do I change my credit card information?
    1. First you must log in to your Choral Tracks account. Click on the arrow button that is a silhouette of a person located on the top right of the home page, and then click “Account Details” from the drop-down menu. On the next screen click “Payment Information” under the “My Account” heading. On the next screen click either “Delete Card” if you wish to delete your current card(s) on file or click “Edit Card” for any card for which you wish to change its information. You can also click the “Add New Card” button to add a new credit card. Follow the directions on the next screens for any of these actions.
  2. How do I enter my credit card information?
    1. To enter your credit card information, you must be logged in to your Choral Tracks account. Click the arrow on the silhouette of a person located on the top right of the home page and click “Account Details” from the drop-down menu. On the next screen click “Payment Information” located under the “My Account” heading. You will be directed to click the “Add New Card” button, and follow the directions on the next screens, including entering your credit card information. Please note: It is very important your billing address matches the records of your credit card company.
  3. How is my credit card information safely stored?
    1. Your credit card information is never stored on Choral Tracks. The information is stored by PayPal, which follows industry standards for the highest level of safe storage of credit card information. PayPal is fully PCI compliant, which is the credit card industry’s safety standard for protecting credit card information. Choral Tracks only sees the last 4 digits of your credit card, which is only used for verification purposes.
  4. What forms of payment are accepted?
    1. We accept most major credit cards, checks, and purchase orders. If you need to pay with a purchase order, please contact us.
  5. What if I have a billing error?
    1. In the event of a billing error, or an incorrect charge to your credit card, please call us toll-free at 1-855-452-4647. You can also send an email to with your request, or full out our Support Request form. Please be sure to include your name, telephone number, and details of the billing issue. It is our goal to respond to all email correspondence within 24 to 48 hours.
  6. What is the CSV on a Credit Card and where is it located?
    1. The CSV is not your PIN number. It is an extra ID printed on your Visa, MasterCard, Discover, or American Express Card. For your protection, we ask that you enter an extra 3-4 digit number called the CSV.
    2. Visa, MasterCard, and Discover: On the back of the card in the top-right corner of the signature box. Enter the three-digit number following the credit card number.
    3. American Express: On the front of the card. Enter the four-digit number on the right directly above the credit card number.
  7. Can I purchase with a Purchase Order?
    1. If you would like to join Choral Tracks as a full choir but need to have approval from your board, please fill out our Purchase Order Request form and we can provide you with any information, documents, purchase orders, etc. you may need.
  8. Can I purchase with check payment in the mail?
    1. Yes! If you have a Purchase Order process through your school or school district or if your choir prefers to pay by check, simply Contact Us, and we'll get everything sorted out. We are also happy to provide access to the tracks immediately before the check is received and cashed.
  9. Do I need a PayPal account to make a purchase?
    1. No, you can pay through the Choral Tracks website.
  10. Can I get a refund on my Membership recurring payment?
    1. If you need to cancel your Individual Membership (Monthly or Yearly) or Full Choir Membership, you can do so on your Account dashboard online or by Contacting us. We can consider refunds for a prorated amount for the duration of the subscription if need be. To do so, please Contact Us.
  11. Can I get a refund for downloads I purchased for my choir?
    1. Please contact us and explain the need for a refund so we can consider how to resolve and proceed.

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